At LinkDeets, we want our customers to receive products that function as intended. This Limited Warranty Policy explains the warranty coverage available for eligible LinkDeets Products.
By purchasing and using a LinkDeets Product, you agree to the terms of this Warranty Policy.
1. Warranty Period
Eligible LinkDeets Products are covered by a warranty for sixty (60) days from the date of successful delivery.
The warranty applies only to eligible defects or functionality issues that arise during normal and intended use of the product.
2. What This Warranty Covers
Subject to verification and the terms of this Policy, the warranty may cover:
- NFC functionality that does not work as intended
- Other verified product functionality issues
- Incorrect personalization, if customization is offered and applicable to the order
- An incorrect link or QR code associated with the LinkDeets Product
Before approving a warranty claim, LinkDeets may first attempt to troubleshoot or correct the issue remotely.
For example, if an incorrect link, QR code, or digital profile configuration can be corrected without replacing the physical product, LinkDeets may provide the appropriate correction instead of a replacement.
3. What This Warranty Does Not Cover
This warranty does not cover issues resulting from:
- Physical damage caused after successful delivery
- Water or liquid damage
- Loss or theft
- Unauthorized modification, alteration, or repair
- Improper use or handling
- Normal wear and tear
- Damage caused by accidents, misuse, or neglect
- Use outside the intended or supported conditions of the LinkDeets Product
- Issues caused solely by unsupported devices, third-party applications, or services outside LinkDeets' reasonable control
Nothing in this section limits consumer rights that cannot legally be excluded under applicable law.
4. How to Make a Warranty Claim
To request warranty support, please contact LinkDeets and provide:
- Your name
- Order number or proof of purchase
- The date of delivery
- A description of the issue
- Clear photos or videos of the product or issue, where applicable
LinkDeets may request additional information reasonably necessary to verify the claim.
Email: linkdeetsadmin@gmail.com
Phone: (+63) 961 859 3687
5. Troubleshooting and Assessment
Before providing a warranty remedy, LinkDeets may:
- Ask you to perform reasonable troubleshooting steps
- Request photos or videos demonstrating the issue
- Verify the NFC, QR code, link, or other functionality
- Review the product configuration
- Request the product to be returned for inspection, where necessary
The customer agrees to reasonably cooperate with the troubleshooting and verification process.
6. Warranty Remedies
If a warranty claim is verified and approved, LinkDeets may provide an appropriate remedy depending on the nature of the issue.
The remedy may include:
- Technical troubleshooting or remote correction
- Correction of an incorrect link, QR code, or profile configuration
- Repair, where applicable
- Replacement of the LinkDeets Product
- Another appropriate remedy available under applicable law
The specific remedy will depend on the nature and cause of the verified issue.
7. Return of the Product
Where necessary to verify a warranty claim or provide a replacement, LinkDeets may require the customer to return the affected product according to the return instructions provided.
Customers should not send products to LinkDeets without first receiving instructions, unless otherwise required through an applicable third-party marketplace or by law.
Return shipping arrangements will be determined based on the nature and cause of the verified issue and applicable circumstances.
8. Warranty Exclusions and Limitations
This Warranty applies only to the original purchaser and may require proof of purchase.
The warranty does not automatically transfer to a subsequent owner or recipient of the product.
This Policy does not guarantee that third-party websites, social media platforms, mobile devices, NFC readers, browsers, or other external services will always remain compatible or available.
LinkDeets is not responsible for issues caused by changes, outages, restrictions, or failures involving third-party platforms or services outside our reasonable control.
Nothing in this Policy excludes or limits any rights or remedies that cannot legally be excluded or limited under applicable law.
9. Relationship to Other Policies
This Warranty Policy should be read together with the LinkDeets Terms and Conditions, Privacy Policy, Return and Refund Policy, and other applicable policies.
Where a product is purchased through Shopee, Lazada, TikTok Shop, or another authorized marketplace, the applicable marketplace procedures may also apply to returns, refunds, replacements, or disputes.
10. Changes to This Policy
LinkDeets may update this Limited Warranty Policy from time to time to reflect changes in our products, business operations, or applicable laws.
The updated version will be posted on this page with a revised “Last Updated” date.
11. Contact Us
If you have questions regarding this Limited Warranty Policy or wish to make a warranty claim, please contact us:
Email: linkdeetsadmin@gmail.com
Phone: (+63) 961 859 3687