At LinkDeets, we want our customers to receive their LinkDeets Products in good condition and functioning as intended. This Return and Refund Policy explains the conditions under which a customer may request troubleshooting, a return, replacement, or refund.
By purchasing a LinkDeets Product, you agree to this Return and Refund Policy.
1. Eligibility for Returns, Replacements, or Refunds
Returns, replacements, or refunds may be considered for eligible issues, including:
- Physical or manufacturing defects
- NFC functionality issues
- Other product functionality issues
- Incorrect personalization, if customization is offered and applicable to your order
- An incorrect link or QR code associated with the LinkDeets Product
Eligibility is subject to the reporting periods, verification process, and other conditions stated in this Policy.
2. Reporting Physical Defects
If your LinkDeets Product arrives with a physical or manufacturing defect, you must report the issue to LinkDeets within forty-eight (48) hours from successful delivery.
To help us assess the issue, we may request:
- Your order details
- Clear photos or videos of the product
- Photos or videos showing the defect
- Proof of successful delivery
- Other information reasonably necessary to verify your claim
Failure to report a physical defect within the required period may affect your eligibility for a return, replacement, or refund, subject to applicable law.
3. Reporting NFC or Other Functionality Issues
If your LinkDeets Product has an issue with its NFC functionality, QR code, associated link, or another supported product function, you must report the issue within seven (7) days from successful delivery.
Before approving a return, replacement, or refund, the LinkDeets support team may first attempt to troubleshoot and resolve the issue with you remotely.
This may include checking:
- Whether the NFC function is properly activated or supported by the device
- Whether the digital profile, link, or QR code has been configured correctly
- Whether the issue can be resolved through technical adjustments or troubleshooting
If the issue can be reasonably resolved without returning the product, a return or refund may not be necessary.
4. Troubleshooting Before Return or Refund
For functionality-related concerns, LinkDeets may first provide reasonable troubleshooting or technical support.
A return, replacement, or refund will be considered after the issue has been assessed and, where appropriate, troubleshooting has been attempted.
This process helps determine whether the issue is caused by:
- A defect in the LinkDeets Product
- An incorrect configuration, link, QR code, or personalization
- A technical issue that can be corrected remotely
- Device compatibility or another factor affecting functionality
5. Return Requirement Before Refund
If a refund is approved and LinkDeets requires the product to be returned, the customer must return the applicable LinkDeets Product before the refund is processed.
Returned products must be sent according to the instructions provided by LinkDeets.
LinkDeets may inspect the returned product to verify the reported issue before completing the refund or replacement process.
6. Change-of-Mind Returns
LinkDeets does not accept returns or refunds for change-of-mind purchases.
This includes situations where a customer:
- No longer wants the product
- Ordered the product by mistake
- Found a different product elsewhere
- Changed their personal preference after receiving the product
This does not affect returns, replacements, or other remedies that may be available under applicable consumer protection laws.
7. Return Shipping
The responsibility for return shipping costs may depend on the reason for the return and the applicable circumstances.
If the return is approved due to a verified defect, incorrect product, incorrect personalization, incorrect link, or QR code issue attributable to LinkDeets, LinkDeets will determine the appropriate return or replacement arrangement.
If the issue is not covered by this Policy or is caused by circumstances outside LinkDeets' responsibility, the customer may be responsible for applicable shipping costs.
Where the purchase was made through Shopee, Lazada, TikTok Shop, or another third-party marketplace, the applicable platform's return and refund procedures may also apply.
8. Non-Eligible Returns
Returns, replacements, or refunds may not be approved for issues resulting from:
- Physical damage caused after successful delivery
- Water or liquid damage
- Loss or theft
- Unauthorized modification, alteration, or repair
- Improper use or handling
- Normal wear and tear
- Failure to follow reasonable product care or usage instructions
- Compatibility limitations outside the advertised or supported functionality
Nothing in this section limits any rights that cannot legally be excluded under applicable law.
9. Refund Decisions
Each return or refund request will be assessed based on the circumstances of the case.
Depending on the nature of the verified issue, LinkDeets may offer one of the following remedies:
- Troubleshooting or technical correction
- Repair or correction, where applicable
- Replacement of the LinkDeets Product
- Refund, where appropriate
A refund will generally be considered only after the issue has been assessed and, where required, the product has been returned and inspected.
10. How to Request Support
To request support, a return, replacement, or refund, please contact LinkDeets and provide:
- Your name
- Order number or proof of purchase
- The date of delivery
- A description of the issue
- Clear photos or videos, where applicable
Email: linkdeetsadmin@gmail.com
Phone: (+63) 961 859 3687
Please do not send a product back without first receiving return instructions from LinkDeets, unless otherwise required through the applicable third-party marketplace or by law.
11. Third-Party Marketplace Purchases
If you purchased a LinkDeets Product through Shopee, Lazada, TikTok Shop, or another authorized third-party marketplace, your return or refund request may also be subject to that platform's applicable procedures, timelines, and policies.
Where applicable, customers should follow the return or refund process available through the platform where the purchase was made.
12. Changes to This Policy
LinkDeets may update this Return and Refund Policy from time to time to reflect changes in our products, services, business operations, or applicable laws.
The updated version will be posted on this page with a revised “Last Updated” date.
13. Contact Us
If you have questions regarding this Return and Refund Policy, please contact us:
Email: linkdeetsadmin@gmail.com
Phone: (+63) 961 859 3687