At LinkDeets, we understand that customers may occasionally need to cancel an order. This Cancellation Policy explains when an order may be cancelled and what happens after a cancellation request is submitted.
By placing an order with LinkDeets, you agree to this Cancellation Policy.
1. Cancellation Before Order Processing
Customers may request to cancel an order before LinkDeets has started processing or preparing the order.
Cancellation requests should be submitted as soon as possible after placing an order.
A cancellation request does not automatically guarantee cancellation. LinkDeets will determine whether the order can still be cancelled based on its current processing status.
2. Orders Already Being Processed
Once LinkDeets has started preparing, packaging or fulfilling an order, the order may no longer be eligible for cancellation.
This includes orders that have already been:
- Prepared from inventory
- Packaged for shipment
- Processed for fulfillment
- Handed over to a courier or logistics provider
Once an order has been handed over to the courier or logistics provider, it cannot be cancelled through LinkDeets.
In such cases, customers may refer to our Return and Refund Policy for applicable remedies.
3. Customized or Personalized Products
If LinkDeets offers customized or personalized products in the future, cancellation may only be permitted before customization or production has begun.
Once customization, personalization, production or preparation specifically for the customer's order has started, the order may no longer be eligible for cancellation.
This applies because customized products may not be readily resold or returned to general inventory.
4. How to Request a Cancellation
To request an order cancellation, contact LinkDeets as soon as possible and provide:
- Your full name
- Order number
- Date of purchase
- Reason for cancellation, if applicable
Email: linkdeetsadmin@gmail.com
Phone: (+63) 961 859 3687
For orders placed through Shopee, Lazada, TikTok Shop or another third-party marketplace, cancellation requests may need to be submitted through the applicable platform according to its cancellation procedures.
5. Cancellation Approval
LinkDeets will review the order status and determine whether cancellation is still possible.
If the cancellation is approved, LinkDeets will provide confirmation through the appropriate communication channel.
If the order has already progressed beyond the point at which cancellation is possible, the customer will be informed accordingly.
6. Refunds for Approved Cancellations
If an order is successfully cancelled and a refund is applicable, the refund will generally be processed through the original payment method or through the applicable third-party marketplace.
The time required for the refund to appear in the customer's account may depend on the payment provider, bank or marketplace platform.
For purchases made through Shopee, Lazada, TikTok Shop or another third-party marketplace, the platform's applicable refund procedures and processing times may apply.
7. Change-of-Mind
Cancellation requests based solely on a change of mind may only be accepted before LinkDeets begins processing the order.
Once the order has entered processing, been prepared for shipment, or been handed over to the courier, it may no longer be cancelled.
This Cancellation Policy does not replace or alter the Return and Refund Policy, which governs eligible product defects, functionality issues, incorrect products and other qualifying concerns after delivery.
8. Orders That Cannot Be Cancelled
An order may not be eligible for cancellation if:
- It has already been prepared or packaged for shipment
- It has already been handed over to the courier or logistics provider
- Customization or personalization has already begun, where applicable
- The applicable third-party marketplace does not permit cancellation at that stage
- The order has already been fulfilled or delivered
Where cancellation is no longer possible, customers may refer to the applicable LinkDeets policies for available remedies.
9. Third-Party Marketplace Orders
Orders placed through Shopee, Lazada, TikTok Shop or another authorized third-party marketplace may be subject to the cancellation rules, procedures and timelines of the applicable platform.
Where required, customers should submit cancellation requests directly through the platform where the order was placed.
LinkDeets will cooperate with applicable marketplace procedures where reasonably necessary.
10. Changes to This Policy
LinkDeets may update this Cancellation Policy from time to time to reflect changes in our products, order processing procedures, sales channels or applicable laws.
The updated version will be posted on this page with a revised “Last Updated” date.
11. Contact Us
If you have questions regarding order cancellation, please contact us:
Email: linkdeetsadmin@gmail.com
Phone: (+63) 961 859 3687